Preguntas frecuentes
Pedidos y Envíos
¿Cuándo llegará mi pedido?
Los pedidos se procesan y se despachan en un plazo de hasta 5 días hábiles. Después de eso, la entrega suele tardar entre 5 y 25 días hábiles, dependiendo de tu ubicación. Los fines de semana y días festivos no se cuentan, y las inspecciones aduaneras ocasionales pueden añadir un tiempo extra.
¿Cómo hago el seguimiento de mi envío?
Tan pronto como tu pedido salga de nuestras instalaciones, recibirás un correo electrónico de confirmación con un enlace de seguimiento. También puedes verificar el estado de tu envío en cualquier momento a través de nuestra página de seguimiento en paulpoedagar.com.
Mi seguimiento no ha mostrado ninguna actualización, ¿es normal?
A veces, los transportistas pueden tardar unos días en registrar nuevos eventos de escaneo. Si transcurren varios días hábiles sin ningún movimiento, ponte en contacto con nuestro equipo de soporte en support@paulpoedagar.com y lo investigaremos.
El seguimiento dice entregado, pero no he recibido nada. ¿Qué debo hacer?
Esto ocurre ocasionalmente cuando los transportistas actualizan el estado un poco antes de tiempo. Espera hasta 24 horas, consulta con vecinos cercanos y visita tu oficina de correos local. Si el paquete aún no ha aparecido, contáctanos en support@paulpoedagar.com y te ayudaremos a resolverlo.
¿Es posible cambiar mi dirección de entrega después de realizar un pedido?
Si tu pedido aún no ha sido enviado, normalmente podemos actualizar la dirección. Una vez que esté en camino, no se pueden garantizar los cambios, pero haremos todo lo posible para ayudarte. Ponte en contacto con nosotros lo antes posible en support@paulpoedagar.com.
¿Puedo cancelar mi pedido?
Las cancelaciones solo son posibles antes de que el pedido haya sido enviado. Después del envío, la cancelación ya no es una opción, pero puedes iniciar una devolución una vez que el paquete llegue.
¿Realizan envíos a otros países?
Sí, realizamos envíos a todo el mundo sin coste adicional. Todos los derechos de aduana e impuestos de importación se gestionan por nuestra parte, por lo que no tendrás cargos inesperados en la entrega.
Devoluciones y Garantía
¿Cuál es su política de devoluciones?
Tienes 30 días a partir del día en que llega tu reloj para iniciar una devolución. La pieza debe estar en su estado original, sin usar, con todo el embalaje original.
¿Cómo inicio una devolución?
Envía un correo electrónico a support@paulpoedagar.com con tu número de pedido y una breve razón. Nuestro equipo responderá en 24 horas con las instrucciones de devolución.
¿Hay garantía?
Cada reloj Paul Poedagar viene con una garantía de 2 años contra defectos de fabricación, cubriendo el movimiento y los componentes estructurales.
Producto y Cuidado
¿Los relojes son resistentes al agua?
La mayoría de los modelos tienen una clasificación de 3 ATM (salpicaduras y lluvia). La resistencia al agua específica se indica en cada página de producto. Los relojes no están diseñados para nadar o bucear a menos que se indique explícitamente.
¿Cómo redimensiono mi pulsera?
Consulta nuestra página Ajuste de tu reloj para ver un paso a paso completo.
¿Cómo cuido mi reloj?
Evita el contacto prolongado con agua, perfume y productos químicos. Limpia la caja y la pulsera con un paño suave y seco. Guárdalo en su caja original cuando no lo uses.
Orders & Shipping
When will my order arrive?
When will my order arrive?
Orders are processed and dispatched within up to 5 business days. After that, delivery typically takes between 5 and 25 business days depending on your location. Weekends and holidays are not counted, and occasional customs inspections may add some extra time.
How do I follow up on my shipment?
How do I follow up on my shipment?
As soon as your order leaves our facility, you'll receive a confirmation email with a tracking link. You can also check your shipment status anytime through our tracking page on paulpoedagar.com.
My tracking hasn't shown any updates. Is that normal?
My tracking hasn't shown any updates. Is that normal?
Carriers can sometimes take a few days before registering new scan events. If several business days go by without any movement, get in touch with our support team at support@paulpoedagar.com and we'll look into it.
The tracking says delivered, but I haven't received anything. What should I do?
The tracking says delivered, but I haven't received anything. What should I do?
This occasionally happens when carriers update the status a bit early. Wait up to 24 hours, check with nearby neighbors, and visit your local post office. If the package still hasn't shown up, contact us at support@paulpoedagar.com and we'll help resolve it.
Is it possible to change my delivery address after placing an order?
Is it possible to change my delivery address after placing an order?
If your order hasn't been shipped yet, we can usually update the address. Once it's on its way, changes can't be guaranteed, but we'll do everything we can to help. Reach out to us as soon as possible at support@paulpoedagar.com.
Can I cancel my order?
Can I cancel my order?
Cancellations are only possible before the order has shipped. After dispatch, cancellation is no longer an option, but you're welcome to start a return once the package arrives.
Do you ship to other countries?
Do you ship to other countries?
Yes, we ship worldwide at no extra cost. All customs duties and import taxes are handled on our end, so you won't face any unexpected charges at delivery.
Can I switch to faster shipping after I've already placed my order?
Can I switch to faster shipping after I've already placed my order?
If your order hasn't shipped yet, contact us at support@paulpoedagar.com as soon as possible and we'll do our best to accommodate your request.
Do you offer any kind of shipping protection?
Do you offer any kind of shipping protection?
Yes, you can add shipping protection to your order during checkout for extra peace of mind.
Returns & Refunds
What is the return window?
What is the return window?
You have up to 30 days from the delivery date to request a return. Just contact our support team at support@paulpoedagar.com with your order number to get started.
Will I have to pay for return shipping?
Will I have to pay for return shipping?
The return shipping cost will be deducted from your refund. The exact amount depends on your location.
How soon will I get my refund?
How soon will I get my refund?
Once we receive and verify your returned item, your refund will be processed back to your original payment method within 3 to 5 business days.
Can I swap my order for a different model or color?
Can I swap my order for a different model or color?
Yes, we offer exchanges for different styles or colors. Contact our support team at support@paulpoedagar.com to get the process started.
Payment & Orders
Which payment methods are accepted?
Which payment methods are accepted?
We accept major credit and debit cards, PayPal, Apple Pay, and Afterpay.
Do I need to register an account before buying?
Do I need to register an account before buying?
No registration needed. You can place your order as a guest without creating an account.
What currency are prices displayed in?
What currency are prices displayed in?
All prices are shown in USD. If you're paying in a different currency, your bank or payment provider will handle the conversion automatically.
I can't find my order confirmation email. What should I do?
I can't find my order confirmation email. What should I do?
Contact us at support@paulpoedagar.com with your name, email address, or shipping address and we'll locate your order and send you a new confirmation.
Gifts & Packaging
Can I send a watch directly to someone as a gift?
Can I send a watch directly to someone as a gift?
Definitely. Just enter the recipient's address at checkout and we'll ship directly to them.
Do you have special gift packaging available?
Do you have special gift packaging available?
Yes, you can upgrade to our Premium Gift Box at checkout, which is specially designed to make the unboxing experience feel extra memorable. Perfect for gifting the second watch.
Warranty & Product Issues
Is my watch covered by a warranty?
Is my watch covered by a warranty?
Absolutely. Every watch comes with a 2-year movement warranty that covers manufacturing defects.
What exactly does the warranty include?
What exactly does the warranty include?
The warranty covers movement failures, clasp defects, and manufacturing issues. It does not cover everyday wear and tear, accidental damage, or water-related damage that exceeds the watch's specified resistance rating.
My watch stopped working or seems defective. What now?
My watch stopped working or seems defective. What now?
Get in touch with our support team at support@paulpoedagar.com and include a photo or short video showing the problem. We'll review your case and get back to you within 3 business days with the next steps. In some situations, we may suggest taking the watch to a specialist for warranty repair.
My order arrived incomplete, incorrect, or damaged. What should I do?
My order arrived incomplete, incorrect, or damaged. What should I do?
Reach out to our support team at support@paulpoedagar.com right away with photos or a description of the issue. We'll take care of it quickly by sending the correct item, the missing piece, or arranging a full replacement.
Promotions
Can I exchange an item purchased during the Final Liquidation sale?
Can I exchange an item purchased during the Final Liquidation sale?
Yes, exchanges are allowed for items purchased during the Final Liquidation sale. Standard exchange and shipping fees may apply.
I think I was charged the wrong amount. What should I do?
I think I was charged the wrong amount. What should I do?
Contact our support team at support@paulpoedagar.com with your order details and we'll look into it and make any necessary corrections within 3 business days.
Product Care
How should I take care of my watch?
How should I take care of my watch?
Keep your watch stored in a dry place whenever you're not wearing it. Stay away from extreme heat or cold and strong magnetic fields. Wipe it down regularly with a soft, lint-free cloth. To resize the band, use a link removal tool or take it to a local jeweler. Feel free to reach out to our support team if you need further guidance.